Frequently Asked Questions

FAQ’s

How to choose a vehicle when making a booking?

When selecting a vehicle type from the drop down box in our quote and booking forms, it shows the passenger and luggage capacity for each of the vehicles. Also please note that all luggage should be in the boot of the vehicle, we don’t put luggage onto spare seats as this can be a safety hazard.

Do I pay more in heavy traffic?

No, our prices are fixed and transparent, you only pay more for unscheduled stops and if you keep the driver waiting any more than the free courtesy waiting times.

Bookings - Do I need to contact you if my plane is late?

No you don’t as the driver monitors the flight.

Bookings - I need to book a car from the airport, what time should I put down at the pick-up time?

You should always put down the flight landing time and we will track the flight and the driver will go into the terminal when the plane lands. We allow free waiting times of 30 minutes at the domestic and 60 minutes at the international airports – from the time that the plane actually lands.

Bookings - What do I do if my flight is cancelled?

You will need to call us ASAP and we will try to re-arrange your car at no extra charge, but you need to do this as soon as you know, if you leave it too late then charges will apply for a late cancellation.

Do I get charged if my plane is late?

No you don’t, your time starts upon touchdown of the aircraft.